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Who Is the Merchant for MemoHoney? The Seller, the Order Desk and When to Call

By the MemoHoney Team at Memohoneay · Published 2026-10-23 · Reviewer: Dr. Patricia McKeon · Revised October 23, 2026

The merchant’s order desk and what it is for

The order desk number is +1 (302) 200-3480, and its email is contact@customercs.com. Both are printed in the site footer under tracking and refunds. Use them once you have bought: to track a parcel, change an order, or open a refund inside the 60-day window.

The website has its own address, contact@Memohoneay.com. That inbox reaches an editor who handles corrections and the pages. It cannot see an order and cannot start a refund, so a refund request sent there will not move.

Which contact to use

The site footer prints Mon–Fri, 9:00am to 5:00pm ET beside the website inbox, not beside the order desk number. Call the order desk with the order ID in front of you.

Can you order MemoHoney by phone?

No. Orders are placed only through the order buttons on this site, which lead to the seller’s secure checkout. The phone number belongs to the order desk, for what happens after you have bought. Card details are entered on the seller’s checkout, never on this website and never over a call you did not place.

What to have ready before you call

• The order ID from your confirmation email. Every step of a refund starts with it.
• Your full name and the email you ordered with.
• The purchase date. The 60-day window counts from the day the card was charged, not the day the parcel arrived.
• The lot on the bottle, MEM-26/ME-8302, if the question is about the bottle itself.

Keeping those apart is easier than it sounds, and keeping an order record separate from a product record shows how.

Opening a refund by phone

The refund runs in three steps, and the first one is the call.

1. Call the order desk on +1 (302) 200-3480 with the order ID. Claims start on the telephone.
2. Send the bottles back to 245 Park Avenue, Floor 24, New York, NY 10167, USA, with your full name, order email and order ID on a slip inside. Return postage is the buyer’s cost, and a tracked service is worth paying for.
3. Wait for the credit. The seller states 3 to 5 business days to process once it credits the refund, then a further 5 to 10 days before a card shows it.

The seller asks for 30 days of use before a claim is heard, and the window closes 60 days after purchase. That leaves roughly a month in which you can both judge the capsule and still act. Day forty is the date worth writing down. Who pays the postage, and how that should shape the pack size, is covered in who pays to send it back.

Asking the order desk for the ingredient amounts

The artwork names six ingredients, two arginine forms, two citrulline forms, niacin and beta-alanine, and prints no Supplement Facts panel. This counter does not hold the figures and does not estimate them. If an amount would decide your purchase, call the order desk, quote lot MEM-26/ME-8302 and ask for the manufacturer’s figures directly.

Numbers that are not this order desk

Search results for a MemoHoney phone number can include listings and resellers. A bottle bought there has no order in the seller’s system, so this order desk has nothing to look up. Two signals mean stop and call the number above: a recurring charge, because nothing on this ladder renews, and a checkout that is not the seller’s own. Memohoneay, the U.S. Authorized MemoHoney Merchant in New York, prints the same number on every page of the MemoHoney official website.

MemoHoney merchant: frequently asked questions